Legal
Refund Policy
This policy explains how cancellations, render-credit issues, and refund requests are handled for 60frames, operated by Vikas Yadav.
Free Plan
5 Lifetime Cloud Exports
Paid Plans
Monthly Render Credits
Disputes
Via Contact Page
Free exports and render credits
The Free plan gives an account five lifetime cloud exports at 480p or 720p and 30 FPS. Editing and live preview do not consume cloud-export credits.
A render credit is deducted only after 60frames accepts the cloud render. If an upload or render start fails before that point, the credit is restored automatically.
- Free exports have no watermark.
- Free credits are not cash, are not transferable, and do not reset monthly.
Paid plans and cancellation
Paid plans provide a stated monthly render-credit balance. Subscription cancellation stops future renewal; access and remaining credits continue through the paid billing period unless the payment provider or applicable law requires otherwise.
Unused credits generally do not roll over, have no cash value, and are not refundable solely because they were not used.
- Pricing, allowance, and billing cadence are shown before checkout.
- You will not be charged without explicit opt-in and payment confirmation.
Voluntary support contributions
60frames offers voluntary support options through Buy Me A Chai and Buy Me A Coffee. These are optional, one-time contributions to support the development of the project.
Because these contributions are voluntary and not tied to any specific product feature or service, they are generally non-refundable. If you believe a contribution was made in error, contact us.
- Contributions do not unlock additional features or provide premium access.
- Refund requests for voluntary contributions should be directed to the respective platform (Buy Me A Chai or Buy Me A Coffee).
Render failures and technical issues
If a render fails before 60frames accepts the cloud job, its reserved credit is automatically restored. If a technical issue consumes a credit incorrectly, contact 60frames with the render details for review.
If you experience persistent render failures, please report them through the contact page with details about the template, browser, and export settings used.
- Confirmed erroneous deductions can be restored as credits; they are not automatically converted to cash refunds.
- Persistent issues will be investigated and resolved as quickly as possible.
Dispute resolution
If you have a dispute related to 60frames, we encourage you to reach out directly through the contact page. We will work with you to resolve the issue fairly and promptly.
For disputes that cannot be resolved through direct communication, the Terms & Conditions outline the governing law and jurisdiction that apply.
- Contact us within 30 days of the issue for the fastest resolution.
- Include details about the problem, your browser, and any relevant export settings to help us investigate.
Changes to this policy
This refund policy may be updated when paid features are introduced or when the product's pricing model changes. The "Last Updated" date will reflect the most recent revision.
Significant changes to this policy will be communicated through the site and contact channels before they take effect.